ADA Accessibility Services

MagicCon: Las Vegas is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons. 

The following explains the services provided this year. Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at [email protected]. We will do our best to assist you and address your accessibility needs.

Las Vegas Convention Center: Special Needs Visitors in Las Vegas | ADA Information (vegasmeansbusiness.com)

• General: The Las Vegas Convention and Visitors Authority has, and will continue, to provide facilities that are accessible to disabled visitors.
• Parking: Parking spaces for the disabled for both regular vehicles and vans are available at our facilities for properly identified vehicles.
• Automatic Doors: Automatic doors are installed at the most frequently used entrances for our disabled visitors.
• Wheelchairs and Scooters: Requests for wheelchair and scooter rentals for use during shows at the Las Vegas Convention Center can be made through FedEx Office located in the Grand Lobby (Central Hall) and the South Hall Lobby. Please contact FedEx Office at 1-888-441-7575 for more information.
• TDDs: TDDs (Telecommunications Device for the Deaf) are permanently installed at various locations throughout the facilities. Directional signs are posted at every bank of pay phones or, see the Accessibility Map of each facility for their location.
• Additional Services:
  • Auxiliary Aids
  • Assistive Listening System
  • Portable Wheelchair Lift
  • Wheelchair Accessible Lectern
• If you have any questions or need further information, please request our ADA Coordinator at (702) 892-0711.

MagicCon provides ADA Stickers to individuals who may have mobility, physical, vision, hearing, cognitive, psychological, or any other type of disabilities that may not be visible. An ADA sticker identifies you to Staff, Crew, and Security and indicates that you may need additional assistance.

Please note that the ADA sticker does not provide admission, you must have a valid ticket. ADA stickers can be picked up at registration. 

We provide priority seating for fans with disabilities as available. All seating for panels and screenings are on a first come, first served basis and we cannot guarantee seating for everyone.

Guests with disabilities should plan to arrive to a panel at least 30 minutes prior to the event so that we can best accommodate you. Keep in mind that all of our events are very popular and we will make every effort to help you access the panels that are important to you. 

Scootaround INC. is the exclusive provider of wheelchairs, scooters, and other accessible services at the LVCVA including oxygen and concentrator rentals. Wheelchair and scooter services can be found here: Mobility Equipment Rental: Scooters & Wheelchair | Scootaround.

PARKING - Bring along your hometown dashboard parking permit from your personal vehicle if you plan to rent a vehicle in Las Vegas. Out-of-state permits are recognized. Temporary disabled parking permits are available through the Nevada Department of Motor Vehicles. Contact them in advance for an application at DMV Special Plates, 775-684-4750, in Carson City, or visit www.dmvnv.com. A physician's statement will be required. Alternatively, valet parking is available at most hotels.

When you arrive at the Las Vegas Convention Center, please visit the Accessibility Services Desk located at Registration/Will Call. After you receive your ADA sticker/credential, you may queue in the ADA designated line each morning you attend the event. Please look for “ADA Queue” signage or ask for help at the Accessibility Services Desk.

Please Note: You must stop here to get your ADA sticker/credential. There is no ADA pre-registration before the event - this is all done onsite at the event.

There will be an Accessibility Services Desk located at Registration/Will Call. The exact location of this hub will be labeled on the event map when it is released. At this location, you can:

• Get your ADA sticker/credential
• Get your ADA questions answered
• Learn about our accessibility services

Sticker Policies

• ADA stickers are good for the whole weekend
• DO NOT remove your sticker for the entire duration of the event
• If a disabled guest wants to switch their companion, please bring the old companion sticker to the Accessibility Services Desk to be reissued

Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises. 

The following guidelines must be followed:

• All service animals must be registered at the Accessibility Services Desk upon entry into the event
• All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls 
• Service animals must be housebroken and should use the service animal relief area
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
• All service animals should have legally required vaccinations (which ADA staff may ask to see for verification)

We ask that you do not leave your animal in your car while you're inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.

If you would like to request ASL Interpretation for any performance, please contact us at [email protected]. Keep in mind, requests must be made no later than four weeks before the event to allow for sufficient processing time.

Requests for Closed Captioning, Braille/Large Font Print, Guided Tours and/or other forms of Effective Communication, should also be directed to MagicConL [email protected].  The deadline for all requests is September 23, 2024. Requests submitted after the deadline are not guaranteed.

• Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medic team at the event entry. 
  

• Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assisted listening device systems or other accommodation not listed, please reach out to us at [email protected]. 

• A Quiet Room is available to all MagicCon: Las Vegas badge holders who need to take a sensory break during show hours. Please be courteous and respectful of your fellow fans sharing this space. 

• Friday, October 25: 10:00 AM - 11:59 PM

• Saturday, October 26:  10:00 AM - 11:59 PM

• Sunday, October 27:  10:00 AM - 6:00 PM

MagicCon: Las Vegas will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at [email protected] for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.

For more information on how to navigate conventions with a disability, checkout this guide from our friends at Popverse.

We look forward to seeing you at MagicCon: Las Vegas.